CRM Software

Zoho CRM vs Bitrix24

Both are crm software. The short answer: choose Zoho CRM if you are indian SMBs wanting an affordable, customisable CRM; choose Bitrix24 if you are small teams wanting CRM, tasks and chat in one free tool.

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Zoho CRM logo Zoho CRMBitrix24 logo Bitrix24
Best forIndian SMBs wanting an affordable, customisable CRMSmall teams wanting CRM, tasks and chat in one free tool
Free planYesYes
PricingSee providerSee provider
Built for IndiaYesGlobal
CategoriesCRM Software, AI Sales & Lead GenerationCRM Software, Project Management Tools
Strengths
  • Good value
  • Deep customisation
  • Works with Zoho Books and Desk
  • Generous free plan
  • Many tools in one
Watch out for
  • Setup takes time to do well
  • Interface has many options
  • Interface can feel busy
Visit Zoho CRMVisit Bitrix24

Which should you choose?

Zoho CRM: Customisable CRM with lead management, workflows, telephony integrations and AI assistant features.

Bitrix24: All-in-one workspace with CRM, tasks, chat and website builder.

The best way to decide is to run the same week of real work through both — most offer a free plan or trial — and compare how long tasks take, what your team prefers, and the total cost for your number of users including renewal pricing.

Not sure either fits? See all crm software compared.